Refund Policy

Store: Alliumcompany
Owner: Keith Martin
Address: 9085 Arney Lane NE, Woodburn, OR 97071, United States
Email: support@alliumcompany.com

1. Refund Eligibility, Review Process & Timeframe

Store: Alliumcompany maintains a structured and transparent refund process to ensure consistency and clarity for all customers. Refunds are considered only after the returned item has been received and inspected by our fulfillment team.

Once a return request is approved, refunds are processed within fourteen business days. Customers will be notified by email regarding the refund status, including confirmation of approval or any issues that may affect eligibility. Approved refunds are issued exclusively to the original payment method used at checkout.

Refunds are processed through the same payment processor used at checkout (such as PayPal). Processing times may vary depending on the customer’s bank, credit card issuer, or payment service provider, and additional time may be required before the refunded amount appears on the customer’s statement.

2. Refund Method, Processing Delays & Payment Handling

Refunds are issued only to the original payment method associated with the order and cannot be transferred to alternative accounts or payment methods. This policy is in place to protect customers and prevent unauthorized transactions.

If a refund has not appeared within the expected timeframe, customers are encouraged to first contact their bank, credit card provider, or payment service to confirm whether additional processing time is required. In some cases, financial institutions may delay posting refunded funds even after processing has been completed on our end.

If delays persist beyond standard processing periods, customers may contact Store: Alliumcompany’s support team for assistance. Our team will review the refund status and provide relevant updates based on available transaction information.

3. Non-Refundable Items, Sale Products & Exchanges

Only items purchased at regular price are eligible for refunds.
Items purchased during sales, promotions, or at discounted prices are not eligible for refund unless they arrive defective or damaged.

Store: Alliumcompany accepts exchanges exclusively for items that are defective or damaged upon delivery. Exchange requests must be submitted before returning any item. Once approved, customers will receive instructions regarding the exchange process, including return shipping details and the appropriate return address.

All refund and exchange requests are subject to review to ensure compliance with this policy.

For questions regarding refunds, exchanges, or payment-related concerns, customers may contact Store: Alliumcompany using the details below:

Customer Support Contact:
Email: support@alliumcompany.com
Phone: +1 (503) 248-2977

By placing an order with Store: Alliumcompany, customers acknowledge and agree to the terms outlined in this refund policy. These terms are intended to support fair resolution, secure payment handling, and a consistent customer experience.